Privacy Policy
Wesfresh Sydney Pty Ltd ABN 52 642 083 770 (we, us, our) is a website which sells meat and
other household grocery products direct to consumers and is bound by the Australia Privacy
Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). We understand the importance
of, and are committed to, protecting your personal information. This Privacy Policy explains
how we manage your personal information (that is, information or an opinion about you, whether
true or not, which identifies you or from which your identity is reasonably identifiable), including
our obligations and your rights in respect of our dealings with your personal information.
Please take a moment to read our Privacy Policy as it describes what happens to your personal
information (that is, information or an opinion about you, whether true or not, which identifies
you or from which your identity is reasonably identifiable) that is collected via our website known
as "The Wesfresh" comprised of the internet and mobile websites located at
www.wesfreshonline.com.au, through which the products and services are offered by us from
time to time (the Website).
1. How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in
an intrusive way. Where it is reasonably practical to do so, we will collect your personal
information directly from you. We may collect the personal information you directly give
us through some of the following means:
(a) when you make an inquiry or order in relation to goods or services through our
Website, Wechat and other social media;
(b) in administering and performing any contracts with service providers;
(c) when you contact us via telephone or facsimile;
(d) from correspondence (whether in writing or electronically);
(e) through any mobile applications provided by our organisation;
(f) while conducting customer satisfaction and market research surveys;
(g) when administering any of our services; and
(h) as otherwise required to manage our business.
However, in certain cases we may collect personal information from publically available
sources and third parties, such as suppliers, contractors, our clients and business
partners.
If we collect personal information about you from a third party we will, where
appropriate, request that the third party inform you that we are holding such information,
how we will use and disclose it, and that you may contact us to gain access to and
correct and update the information.
2. Types of personal information we collect
The type of personal information we may collect can include (but is not limited to), your
name, postal address, email address, your order transaction, registration details, phone
numbers, billing information and other personal information that you provide to us via
the Website, Wechat, other social media and over the phone.
Where you do not wish to provide us with your personal information, we may not be
able to provide you with requested goods or services.
From time to time, you may provide us, and we may collect from you, the personal
information of a third party. When you provide us the personal information of any third
parties, you agree that you will ensure that those persons are aware of this Privacy
Policy, understand it and agree to accept it.
We do not collect your credit card or banking details as online payments are handled by
Square. Please check the website at www.square.com.au for the details of their privacy
policies and security measures.
3. Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be
considered relevant and reasonable in the circumstances.
We collect, hold, use and disclose personal information to:
(a) offer and provide you with our goods and services;
(b) manage and administer those goods and services, including account keeping
procedures;
(c) communicate with you, including (but not limited to), emailing you tax invoices,
dispatch and tracking information, returns and exchange authorisations;
(d) establish, operate and maintain accounts, products, good, or service
descriptions, offers and conversations (as applicable) of our customers;
(e) provide services to customers, including operating conversations on the
Website;
(f) contact and report to customers about accounts, product, goods, or service
descriptions, offers and conversations (as applicable);
(g) arrange billing, payment, credit checks, reference checks and verifying
identities, locations and business operations (as applicable);
(h) gauge customer satisfaction and providing customer services;
(i) provide technical support and administration;
(j) maintain records;
(k) enforce our terms and conditions and policies;
(l) enforce or protecting our rights or property;
(m) address feedback or complaints and resolving disputes;
(n) send you direct marketing information, if you have expressly agreed to us
sending it to you.
(o) obtain information about the traffic on, and the demographics of users of, all
parts of our Website;
(p) sell and measure the effectiveness of our advertising;
(q) identify user behaviour and trends;
(r) identify sales trends for products;
(s) maintain and optimise the technical performance, operation and security of our Website;
(t) targeting advertising and promotional messages;
(u) comply with our legal and regulatory obligations; and
(v) otherwise to manage our business.
We will not use or disclose your personal information for any other purpose unless you
have consented to that use or disclosure.
We may disclose personal information between our organisations or to third parties
such as our suppliers, organisations that provide us with technical, analytical and
support services, or our professional advisors, where permitted by the Privacy Act. If
we disclose information to a third party, we generally require that the third party protect
your information to the same extent that we do.
4. Protection of personal information
We will hold personal information as either secure physical records, electronically on
our intranet system, in cloud storage, and in some cases, records on third party servers,
which may be located overseas.
We maintain appropriate physical, procedural and technical security for our offices and
information storage facilities so as to prevent any loss, misuse, unauthorised access,
disclosure, or modification of personal information. This also applies to disposal of
personal information.
We further protect personal information by restricting access to personal information to
only those who need access to the personal information do their job. Physical,
electronic and managerial procedures have been employed to safeguard the security
and integrity of your personal information.
We will destroy or de-identify personal information once it is no longer needed for a
valid purpose or required to be kept by law.
5. Direct marketing
Like most businesses, marketing is important to our continued success. We believe we
have a unique range of products and services that we provide to customers at a high
standard. We therefore like to stay in touch with customers and let them know about
new opportunities. We may provide you with information about new products, services
and promotions either from us, our related entities or from third parties which may be of
interest to you.
We will not disclose your personal information to third parties for marketing purposes
without your consent.
You may opt out at any time if you no longer wish to receive commercial messages from
us. You can make this request by contacting our Privacy Officer.
6. Cookies
A cookie is a small text file stored in your computer’s memory or on your hard disk for a
pre-defined period of time. We use cookies to identify specific machines in order to
collect aggregate information on how visitors are experiencing the Website. This
information will help to better adapt the Website to suit personal requirements. While
cookies allow a computer to be identified, they do not permit any reference to a specific
individual. For information on cookie settings of your internet browser, please refer to
your browser’s manual.
7. Accessing and correcting your personal information
You may contact our Privacy Officer to request access to the personal information that
we hold about you and/or to make corrections to that information, at any time. On the
rare occasions when we refuse access, we will provide you with a written notice stating
our reasons for refusing access. We may seek to recover from you reasonable costs
incurred for providing you with access to any of the personal information about you held
by us.
We are not obliged to correct any of your personal information if it does not agree that it
requires correction and may refuse to do so. If we refuse a correction request, we will
provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within
a reasonable time.
8. Overseas transfers of personal information
We may disclose your personal information to domestic and international service
providers and our related bodies corporate, to perform product related services or to
assist us in providing and/or analysing how our Website is performing, where permitted
under the Privacy Act. Our Website server is located in North America, and all
customer details (including personal information) is currently held there. Only our server
administrator can access this information.
As at the date of this Privacy Policy, we are not likely to disclose personal information to
other overseas recipients. If in future we do propose to disclose personal information
overseas, we will do so in compliance with the requirements of the Privacy Act. We will,
where practicable, advise you of the countries in which any overseas recipients are
likely to be located.
By providing your personal information to us, you consent to us disclosing your personal
information to any such overseas recipients for purposes necessary or useful in the
course of operating our business, and agree that APP 8.1 will not apply to such
disclosures. For the avoidance of doubt, in the event that an overseas recipient
breaches the Australian Privacy Principles, that entity will not be bound by, and you will
not be able seek redress under the Act.
If you do not want us to disclose your information to overseas recipients, please let us
know.
From time to time we may engage an overseas recipient to provide services to us, such
as cloud-based storage solutions. Please note that the use of overseas service
providers to store personal information will not always involve a disclosure of personal
information to that overseas provider. However, by providing us with your personal
information, you consent to the storage of such information on overseas servers and
acknowledge that APP 8.1 will not apply to such disclosures. For the avoidance of
doubt, in the event that an overseas recipient breaches the APPs, that entity will not be
bound by, and you will not be able seek redress under, the Privacy Act.
9. Resolving personal information concerns
If you have any questions, concerns or complaints about this Privacy Policy, or how we
handle your personal information, please contact our Privacy Officer:
The Privacy Officer
25 Bessemer Street, Blacktown NSW 2148
Tel: (02) 9852 8865
Email: accounting@wesfresh.com.au
We take all complaints seriously, and will respond to your complaint within a
reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of
the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
10. Changes
We reserve the right to change the terms of this Privacy Policy from time to time,
without notice to you. An up-to-date copy of our Privacy Policy is available on our
website.
The last update to this document was 30 April 2020.
Wesfresh Sydney Pty Ltd ABN 52 642 083 770 (we, us, our) is a website which sells meat and
other household grocery products direct to consumers and is bound by the Australia Privacy
Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). We understand the importance
of, and are committed to, protecting your personal information. This Privacy Policy explains
how we manage your personal information (that is, information or an opinion about you, whether
true or not, which identifies you or from which your identity is reasonably identifiable), including
our obligations and your rights in respect of our dealings with your personal information.
Please take a moment to read our Privacy Policy as it describes what happens to your personal
information (that is, information or an opinion about you, whether true or not, which identifies
you or from which your identity is reasonably identifiable) that is collected via our website known
as "The Wesfresh" comprised of the internet and mobile websites located at
www.wesfreshonline.com.au, through which the products and services are offered by us from
time to time (the Website).
1. How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in
an intrusive way. Where it is reasonably practical to do so, we will collect your personal
information directly from you. We may collect the personal information you directly give
us through some of the following means:
(a) when you make an inquiry or order in relation to goods or services through our
Website, Wechat and other social media;
(b) in administering and performing any contracts with service providers;
(c) when you contact us via telephone or facsimile;
(d) from correspondence (whether in writing or electronically);
(e) through any mobile applications provided by our organisation;
(f) while conducting customer satisfaction and market research surveys;
(g) when administering any of our services; and
(h) as otherwise required to manage our business.
However, in certain cases we may collect personal information from publically available
sources and third parties, such as suppliers, contractors, our clients and business
partners.
If we collect personal information about you from a third party we will, where
appropriate, request that the third party inform you that we are holding such information,
how we will use and disclose it, and that you may contact us to gain access to and
correct and update the information.
2. Types of personal information we collect
The type of personal information we may collect can include (but is not limited to), your
name, postal address, email address, your order transaction, registration details, phone
numbers, billing information and other personal information that you provide to us via
the Website, Wechat, other social media and over the phone.
Where you do not wish to provide us with your personal information, we may not be
able to provide you with requested goods or services.
From time to time, you may provide us, and we may collect from you, the personal
information of a third party. When you provide us the personal information of any third
parties, you agree that you will ensure that those persons are aware of this Privacy
Policy, understand it and agree to accept it.
We do not collect your credit card or banking details as online payments are handled by
Square. Please check the website at www.square.com.au for the details of their privacy
policies and security measures.
3. Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be
considered relevant and reasonable in the circumstances.
We collect, hold, use and disclose personal information to:
(a) offer and provide you with our goods and services;
(b) manage and administer those goods and services, including account keeping
procedures;
(c) communicate with you, including (but not limited to), emailing you tax invoices,
dispatch and tracking information, returns and exchange authorisations;
(d) establish, operate and maintain accounts, products, good, or service
descriptions, offers and conversations (as applicable) of our customers;
(e) provide services to customers, including operating conversations on the
Website;
(f) contact and report to customers about accounts, product, goods, or service
descriptions, offers and conversations (as applicable);
(g) arrange billing, payment, credit checks, reference checks and verifying
identities, locations and business operations (as applicable);
(h) gauge customer satisfaction and providing customer services;
(i) provide technical support and administration;
(j) maintain records;
(k) enforce our terms and conditions and policies;
(l) enforce or protecting our rights or property;
(m) address feedback or complaints and resolving disputes;
(n) send you direct marketing information, if you have expressly agreed to us
sending it to you.
(o) obtain information about the traffic on, and the demographics of users of, all
parts of our Website;
(p) sell and measure the effectiveness of our advertising;
(q) identify user behaviour and trends;
(r) identify sales trends for products;
(s) maintain and optimise the technical performance, operation and security of our Website;
(t) targeting advertising and promotional messages;
(u) comply with our legal and regulatory obligations; and
(v) otherwise to manage our business.
We will not use or disclose your personal information for any other purpose unless you
have consented to that use or disclosure.
We may disclose personal information between our organisations or to third parties
such as our suppliers, organisations that provide us with technical, analytical and
support services, or our professional advisors, where permitted by the Privacy Act. If
we disclose information to a third party, we generally require that the third party protect
your information to the same extent that we do.
4. Protection of personal information
We will hold personal information as either secure physical records, electronically on
our intranet system, in cloud storage, and in some cases, records on third party servers,
which may be located overseas.
We maintain appropriate physical, procedural and technical security for our offices and
information storage facilities so as to prevent any loss, misuse, unauthorised access,
disclosure, or modification of personal information. This also applies to disposal of
personal information.
We further protect personal information by restricting access to personal information to
only those who need access to the personal information do their job. Physical,
electronic and managerial procedures have been employed to safeguard the security
and integrity of your personal information.
We will destroy or de-identify personal information once it is no longer needed for a
valid purpose or required to be kept by law.
5. Direct marketing
Like most businesses, marketing is important to our continued success. We believe we
have a unique range of products and services that we provide to customers at a high
standard. We therefore like to stay in touch with customers and let them know about
new opportunities. We may provide you with information about new products, services
and promotions either from us, our related entities or from third parties which may be of
interest to you.
We will not disclose your personal information to third parties for marketing purposes
without your consent.
You may opt out at any time if you no longer wish to receive commercial messages from
us. You can make this request by contacting our Privacy Officer.
6. Cookies
A cookie is a small text file stored in your computer’s memory or on your hard disk for a
pre-defined period of time. We use cookies to identify specific machines in order to
collect aggregate information on how visitors are experiencing the Website. This
information will help to better adapt the Website to suit personal requirements. While
cookies allow a computer to be identified, they do not permit any reference to a specific
individual. For information on cookie settings of your internet browser, please refer to
your browser’s manual.
7. Accessing and correcting your personal information
You may contact our Privacy Officer to request access to the personal information that
we hold about you and/or to make corrections to that information, at any time. On the
rare occasions when we refuse access, we will provide you with a written notice stating
our reasons for refusing access. We may seek to recover from you reasonable costs
incurred for providing you with access to any of the personal information about you held
by us.
We are not obliged to correct any of your personal information if it does not agree that it
requires correction and may refuse to do so. If we refuse a correction request, we will
provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within
a reasonable time.
8. Overseas transfers of personal information
We may disclose your personal information to domestic and international service
providers and our related bodies corporate, to perform product related services or to
assist us in providing and/or analysing how our Website is performing, where permitted
under the Privacy Act. Our Website server is located in North America, and all
customer details (including personal information) is currently held there. Only our server
administrator can access this information.
As at the date of this Privacy Policy, we are not likely to disclose personal information to
other overseas recipients. If in future we do propose to disclose personal information
overseas, we will do so in compliance with the requirements of the Privacy Act. We will,
where practicable, advise you of the countries in which any overseas recipients are
likely to be located.
By providing your personal information to us, you consent to us disclosing your personal
information to any such overseas recipients for purposes necessary or useful in the
course of operating our business, and agree that APP 8.1 will not apply to such
disclosures. For the avoidance of doubt, in the event that an overseas recipient
breaches the Australian Privacy Principles, that entity will not be bound by, and you will
not be able seek redress under the Act.
If you do not want us to disclose your information to overseas recipients, please let us
know.
From time to time we may engage an overseas recipient to provide services to us, such
as cloud-based storage solutions. Please note that the use of overseas service
providers to store personal information will not always involve a disclosure of personal
information to that overseas provider. However, by providing us with your personal
information, you consent to the storage of such information on overseas servers and
acknowledge that APP 8.1 will not apply to such disclosures. For the avoidance of
doubt, in the event that an overseas recipient breaches the APPs, that entity will not be
bound by, and you will not be able seek redress under, the Privacy Act.
9. Resolving personal information concerns
If you have any questions, concerns or complaints about this Privacy Policy, or how we
handle your personal information, please contact our Privacy Officer:
The Privacy Officer
25 Bessemer Street, Blacktown NSW 2148
Tel: (02) 9852 8865
Email: accounting@wesfresh.com.au
We take all complaints seriously, and will respond to your complaint within a
reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of
the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
10. Changes
We reserve the right to change the terms of this Privacy Policy from time to time,
without notice to you. An up-to-date copy of our Privacy Policy is available on our
website.
The last update to this document was 30 April 2020.